Last updated: August 18, 2026
1. All Sales Are Final
Once a booking is paid — whether by card or Zelle — it is final. We do not offer refunds or credits for change of mind, booking a wrong item type or destination, or simply deciding not to ship after payment has been made. This is the disclaimer you confirm when booking: "I confirm this shipment contains no illegal items, and I understand all sales are final — no refunds."
2. Limited Exceptions
At our sole discretion, we may issue a refund or credit in the following situations:
- Duplicate or erroneous charge — you were charged twice for the same booking, or charged an amount that doesn't match your confirmed booking.
- Service not performed due to our error — for example, we failed to pick up your shipment at a confirmed time slot and no alternative arrangement was made.
- Cancellation before pickup or drop-off — if you cancel a Pickup or Drop-Off booking before the scheduled time slot and before any label or postage has been purchased on your behalf, contact us and we'll evaluate a refund or credit toward a future booking.
- Lost or damaged shipments — these are not handled as refunds under this policy. For Ship-It-In, loss/damage claims are filed with the carrier under its own claims process. For Pickup and Drop-Off, our liability is limited as described in our Terms of Service.
3. Pay-Later (Drop-Off Only)
If you used our pay-later option for a Drop-Off booking, no charge has occurred until payment is collected — cancelling before payment simply cancels the booking, with no refund to process. Once payment is collected, this policy applies in full.
4. How to Request a Review
Email cjshipping3@gmail.com with your tracking ID and a description of the issue. We'll respond within 2 business days. Approved refunds are returned to the original payment method (card refunds via Stripe) or by Zelle, and may take 5–10 business days to appear depending on your bank.
5. Chargebacks
If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account and decline future bookings while the dispute is resolved.
6. Contact Us
CJ Shipping Logistics
6825 Miramar Pkwy, Miramar, FL 33023
Phone: 954-544-6799
Email: cjshipping3@gmail.com