Last updated: August 18, 2026
1. Information We Collect
When you book a shipment, create an account, or contact us, we collect:
- Your information: name, email address, phone number, and pickup/mailing address.
- Account information: a password (stored only as a one-way cryptographic hash — we never store or can view your actual password).
- Receiver information: the name, phone number, and delivery address of the person receiving your shipment in Haiti or the Dominican Republic.
- Shipment information: item type, weight, manifest/contents list, and declared value.
- Payment information: if you pay by card, your card details are entered directly into Stripe, our payment processor — we never see or store your full card number. If you pay by Zelle, we record the phone number or confirmation you send it from/to, for reconciliation only.
- Technical information: your preferred language, and basic booking-flow data needed to operate the site.
2. How We Use Your Information
- To create and manage your booking, calculate pricing, and schedule pickup/drop-off time slots.
- To generate shipping labels and tracking IDs, and to purchase postage from our shipping carrier when you choose Ship-It-In.
- To send booking confirmations, tracking updates, and service-related emails.
- To save your information to your account so future bookings can be pre-filled, if you choose to create one.
- To detect and prevent fraud, and to enforce our Terms of Service.
- To respond to customer support requests.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Who We Share It With
We share information only with the service providers we use to run CJ Shipping Logistics, and only as needed for them to perform their function:
- Stripe — processes card payments. Stripe receives your payment details directly; we receive only confirmation that payment succeeded.
- FedEx — used to generate shipping labels and rates for Ship-It-In bookings. FedEx receives the shipping addresses and package details needed to create a label.
- Airtable — our operational database, where booking, customer, and shipment records are stored.
- Resend — our email delivery provider, used to send booking confirmations and tracking updates.
- Mapbox — provides address autocomplete on our booking form.
- Netlify — hosts our website and booking system.
We may also disclose information when required by law, such as in response to a customs authority, court order, or subpoena, or to protect the safety of our staff or customers.
4. Data Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) for all data in transit, one-way hashing for passwords, and access controls limiting who at CJ Shipping Logistics can view customer records. No system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain booking and account records for as long as needed to provide our services, comply with tax and recordkeeping obligations, and resolve any disputes — generally for the life of your account plus a reasonable period afterward. You may request deletion of your account as described below.
6. Your Choices & Rights
- Access & correction: you can view and update most of your account information by logging in, or by contacting us.
- Deletion: you may request that we delete your account and personal information by emailing cjshipping3@gmail.com. We may retain limited records where required for tax, legal, or fraud-prevention purposes.
- Marketing emails: transactional emails (booking confirmations, tracking updates) are necessary to provide the service and cannot be opted out of while you have an active booking.
7. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Services after a change means you accept the updated policy.
9. Contact Us
Questions about this policy or your information? Contact us:
CJ Shipping Logistics
6825 Miramar Pkwy, Miramar, FL 33023
Phone: 954-544-6799
Email: cjshipping3@gmail.com